Refund policy

For orders outside the European Union, you can request a return within 5 days of delivery of the item. Return shipping is free, and we do not charge a restocking fee. To be eligible, your item must be in the same condition you received it: unworn or unused, with tags and in its original packaging. You’ll also need a receipt or proof of purchase. To request a return, visit https://shopify.com/100278239595/account or contact us at jw@limbhala.com.
 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at jw@limbhala.com. 

You can request to cancel an order within 1 hour of placing it through your customer account. A request is not an automatic cancellation; we’ll confirm whether we can stop the order before production begins.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.

To exercise your right of withdrawal, you must inform us of your decision before the 14-day withdrawal period expires. You can submit a return or cancellation request directly through your customer account.

Once you have submitted your withdrawal request, you must return the items without undue delay and no later than 14 days after notifying us. Return shipping costs may apply.

We will process your refund within 14 days of receiving the returned items or proof of return shipment, whichever is earlier.

Our products are made to order by our fulfillment partners. Personalized or custom items (including products made to your specifications, such as custom logo colorways) may be exempt from the right of withdrawal under EU Directive 2011/83/EU, Article 16(c). We will assess each withdrawal request individually and contact you with return instructions.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jw@limbhala.com.